ISO 19011 is an international standard that describes the rules of Management System Auditor Training. This standard is referenced in internal, external and third-party supplier audits of all management systems. With this training participants will understand the basic steps to be applied and the handling of records, especially when performing TS ISO / IEC 20000-1 IT Service Management System audits.
Who Should Participate?
IT Governance / Service Desk / Risk and Compliance Teams / IT Audit Team, IT Security and SOME Personnel, All technical experts interested in IT GRC, IT Security, IT Risk Management and Audit
Program
- Interpretation of Standard Clauses from the Auditor's Perspective according to ISO 19011
- Types of Inspection
- Audit Steps
- Audit Requirements According to Standards
- Behavioral Characteristics of the Auditor
- Audit Planning, Audit Steps
- Finalization of the Audit and Report Writing
- Responsibilities of Audit Officers
- Practical Studies
In our training, basic auditor/auditor skills, characteristics and basic records that should be prepared for audit accompanied by rules will be conveyed to the participants.
